L\u2019\u00e9tude porte sur le r\u00f4le des interpr\u00e8tes professionnels hispanophones intervenant \u00e0 distance (audio\/vid\u00e9o) lors de consultations m\u00e9dicales en pr\u00e9sentiel aux \u00c9tats-Unis, dans un contexte o\u00f9 62 % des patients ne pr\u00e9f\u00e9rant pas l\u2019anglais d\u00e9clarent pr\u00e9f\u00e9rer l\u2019espagnol. Elle s\u2019appuie sur la collaboration avec une entreprise nationale de services d\u2019interpr\u00e9tariat desservant des milliers d\u2019\u00e9tablissements de sant\u00e9 hospitaliers et ambulatoires. Un \u00e9chantillon national d\u2019interpr\u00e8tes professionnels bas\u00e9s aux \u00c9tats-Unis a \u00e9t\u00e9 recrut\u00e9 : 19 interpr\u00e8tes hispanophones sur 32 \u00e9ligibles ont \u00e9t\u00e9 interrog\u00e9s (taux de r\u00e9ponse de 59 %). Une analyse de contenu et th\u00e9matique des entretiens a \u00e9t\u00e9 r\u00e9alis\u00e9e.<\/p>\n
Les interpr\u00e8tes d\u00e9crivent un travail organis\u00e9 en plages horaires avec une succession ininterrompue d\u2019appels, couvrant diff\u00e9rents types de structures de soins, sans information pr\u00e9alable ou avec tr\u00e8s peu d\u2019informations avant la mise en relation avec le patient et le professionnel. La complexit\u00e9 de l\u2019interpr\u00e9tation varie selon la th\u00e9matique m\u00e9dicale abord\u00e9e, les caract\u00e9ristiques du patient, la pr\u00e9sence ou non d\u2019un accompagnant, ainsi que selon l\u2019usage \u00e9ventuel de l\u2019espagnol par le professionnel de sant\u00e9 lui-m\u00eame.<\/p>\n
Les interpr\u00e8tes indiquent adapter leur approche aux besoins des patients, en assumant fr\u00e9quemment un r\u00f4le d\u2019appui au patient : maintien du calme, clarification des explications, transmission de d\u00e9tails jug\u00e9s n\u00e9cessaires \u00e0 la compr\u00e9hension. Vis-\u00e0-vis des professionnels, ils recourent \u00e0 diff\u00e9rentes strat\u00e9gies pour instaurer une relation de confiance et soutenir la qualit\u00e9 des \u00e9changes. Ils estiment ainsi contribuer \u00e0 am\u00e9liorer la communication, le d\u00e9roulement des consultations et la prise en charge de situations complexes.<\/p>\n
Les personnes interrog\u00e9es signalent plusieurs besoins en mati\u00e8re d\u2019organisation et de politiques internes : formation des professionnels de sant\u00e9 \u00e0 l\u2019usage efficace des interpr\u00e8tes (rythme de la consultation, formulation de questions cibl\u00e9es), dispositifs de soutien organisationnel plus homog\u00e8nes (r\u00e8gles relatives aux pauses, au transfert d\u2019appels) et r\u00e9examen des proc\u00e9dures de mise \u00e0 disposition d\u2019informations sur le patient avant le d\u00e9but de l\u2019interpr\u00e9tation.<\/p>\n
Pour les politiques publiques, ce travail met en \u00e9vidence l\u2019importance des interpr\u00e8tes professionnels \u00e0 distance pour r\u00e9pondre aux besoins des patients pr\u00e9f\u00e9rant l\u2019espagnol lors de consultations en pr\u00e9sentiel, ainsi que l\u2019extension de leur r\u00f4le au-del\u00e0 d\u2019une simple traduction litt\u00e9rale. Il souligne l\u2019int\u00e9r\u00eat de prendre en compte leur point de vue pour concevoir des formations des professionnels de sant\u00e9 et des cadres organisationnels et institutionnels visant \u00e0 garantir une communication efficace, \u00e0 am\u00e9liorer la compr\u00e9hension par les patients et, in fine, la qualit\u00e9 de la prise en charge. L\u2019\u00e9tude reste toutefois limit\u00e9e \u00e0 un petit \u00e9chantillon (19 interpr\u00e8tes) recrut\u00e9 par l\u2019interm\u00e9diaire d\u2019un seul prestataire de services d\u2019interpr\u00e9tariat.(contenu r\u00e9sum\u00e9 en fran\u00e7ais par l’IA)\u00a0Lire la Suite<\/a><\/p>","protected":false},"excerpt":{"rendered":" L\u2019\u00e9tude porte sur le r\u00f4le des interpr\u00e8tes professionnels hispanophones intervenant \u00e0 distance (audio\/vid\u00e9o) lors de consultations m\u00e9dicales en pr\u00e9sentiel aux \u00c9tats-Unis, dans un contexte o\u00f9 62 % des patients ne 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