Un rapport conjoint de l\u2019Inspection g\u00e9n\u00e9rale des affaires sociales (IGAS), de l\u2019Inspection g\u00e9n\u00e9rale des finances (IGF) et de l\u2019Inspection g\u00e9n\u00e9rale de l\u2019administration (IGA) analyse les conditions dans lesquelles l\u2019intelligence artificielle (IA), en particulier l\u2019IA g\u00e9n\u00e9rative et les agents, peut am\u00e9liorer durablement les services publics, la qualit\u00e9 du travail des agents et l\u2019efficacit\u00e9 des politiques publiques. Il constate que l\u2019adoption de l\u2019IA dans les administrations publiques fran\u00e7aises (\u00c9tat et op\u00e9rateurs, collectivit\u00e9s territoriales, organismes de s\u00e9curit\u00e9 sociale, \u00e9tablissements de sant\u00e9, France Travail) est d\u00e9j\u00e0 engag\u00e9e mais r\u00e9cente, h\u00e9t\u00e9rog\u00e8ne et souvent peu coordonn\u00e9e.<\/p>\n
Les inspections rel\u00e8vent un d\u00e9veloppement important de \u00ab l\u2019IA de l\u2019ombre \u00bb, c\u2019est\u2011\u00e0\u2011dire l\u2019usage spontan\u00e9 et non encadr\u00e9 d\u2019outils grand public par les agents, r\u00e9v\u00e9lateur d\u2019un fort int\u00e9r\u00eat mais g\u00e9n\u00e9rateur de risques en mati\u00e8re de s\u00e9curit\u00e9, de fiabilit\u00e9 des r\u00e9sultats, d\u2019in\u00e9galit\u00e9s d\u2019acc\u00e8s et de protection des donn\u00e9es. Les usages recens\u00e9s couvrent des assistants g\u00e9n\u00e9ralistes, des outils sp\u00e9cialis\u00e9s par secteur et des applications pour les fonctions support. Dans le champ social et de l\u2019emploi, des cas d\u2019usage observ\u00e9s \u00e0 France Travail, dans les organismes de s\u00e9curit\u00e9 sociale et certains \u00e9tablissements de sant\u00e9 portent notamment sur le traitement des demandes, l\u2019acc\u00e8s \u00e0 l\u2019information, la lutte contre la fraude, la gestion documentaire et l\u2019accompagnement des usagers.<\/p>\n
Le rapport souligne que les gains attendus ne sont pas uniquement quantitatifs et doivent \u00eatre appr\u00e9hend\u00e9s plus largement : r\u00e9duction des d\u00e9lais de traitement, am\u00e9lioration de la qualit\u00e9 de service, diminution des erreurs, simplification du travail administratif, meilleure relation avec les usagers et am\u00e9lioration de la qualit\u00e9 de vie au travail. Il insiste sur la n\u00e9cessit\u00e9 d\u2019aborder le d\u00e9ploiement de l\u2019IA \u00e0 partir du travail r\u00e9el des agents, en l\u2019inscrivant dans une d\u00e9marche de transformation des organisations, des comp\u00e9tences et des processus, au service des agents, des usagers et de l\u2019efficacit\u00e9 des politiques publiques.<\/p>\n
Pour passer \u00e0 l\u2019\u00e9chelle, les inspections recommandent une planification anticip\u00e9e des emplois et des comp\u00e9tences int\u00e9grant l\u2019IA, une politique de formation structur\u00e9e pour l\u2019ensemble des personnels, y compris l\u2019encadrement et les sp\u00e9cialistes, et l\u2019instauration d\u2019un v\u00e9ritable dialogue social sur la technologie. Ce dialogue doit associer les agents et leurs repr\u00e9sentants aux d\u00e9cisions sur les usages de l\u2019IA, \u00e0 l\u2019\u00e9valuation de leurs effets sur les m\u00e9tiers, \u00e0 la pr\u00e9vention des risques et \u00e0 la r\u00e9allocation des b\u00e9n\u00e9fices. L\u2019enjeu identifi\u00e9 n\u2019est plus seulement l\u2019adoption de l\u2019IA comme outil technique, mais sa transformation en capacit\u00e9 collective d\u2019am\u00e9lioration des services publics, port\u00e9e par l\u2019ensemble des organisations et non uniquement par leurs services num\u00e9riques.\u00a0(contenu r\u00e9sum\u00e9 par l’IA)\u200bLire la Suite<\/a><\/p>","protected":false},"excerpt":{"rendered":" Un rapport conjoint de l\u2019Inspection g\u00e9n\u00e9rale des affaires sociales (IGAS), de l\u2019Inspection g\u00e9n\u00e9rale des finances (IGF) et de l\u2019Inspection g\u00e9n\u00e9rale de l\u2019administration (IGA) analyse les conditions dans lesquelles l\u2019intelligence artificielle 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