L\u2019Inspection g\u00e9n\u00e9rale des affaires sociales (IGAS), par Fad\u00e9la Amara, B\u00e9r\u00e9nice Delpal et Val\u00e9rie Saintoyant, publie un rapport consacr\u00e9 aux accueils sociaux et \u00e0 leur r\u00f4le dans l\u2019acc\u00e8s aux droits sociaux, dans un contexte de difficult\u00e9s d\u2019une partie de la population face \u00e0 la d\u00e9mat\u00e9rialisation des d\u00e9marches administratives. L\u2019enqu\u00eate repose sur une m\u00e9thodologie de terrain, fond\u00e9e sur l\u2019observation et l\u2019immersion dans diff\u00e9rents lieux d\u2019accueil : caisses de s\u00e9curit\u00e9 sociale, collectivit\u00e9s territoriales (d\u00e9partements et communes) et Maisons France services. Elle met en \u00e9vidence les transformations majeures des dix derni\u00e8res ann\u00e9es, marqu\u00e9es \u00e0 la fois par la rationalisation des organisations, le d\u00e9veloppement du num\u00e9rique et le retour d\u2019une offre de proximit\u00e9.<\/p>\n
Le rapport souligne que la question de l\u2019acc\u00e8s effectif aux droits sociaux d\u00e9passe le seul accompagnement aux outils num\u00e9riques. L\u2019\u00ab exp\u00e9rience usager \u00bb est analys\u00e9e \u00e0 travers les conditions concr\u00e8tes d\u2019un accueil r\u00e9ellement accessible \u00e0 tous, dans un paysage institutionnel jug\u00e9 complexe. Il s\u2019int\u00e9resse notamment \u00e0 la mani\u00e8re dont se noue la relation entre l\u2019usager et l\u2019administration, en examinant des aspects tr\u00e8s op\u00e9rationnels tels que les modalit\u00e9s de prise de rendez-vous, les horaires d\u2019ouverture ou la conception des interfaces informatiques.<\/p>\n
Sur cette base, l\u2019IGAS formule des recommandations op\u00e9rationnelles pour faire \u00e9voluer la strat\u00e9gie des services publics. Ces pr\u00e9conisations visent en particulier le programme France services et la prochaine g\u00e9n\u00e9ration de conventions d\u2019objectifs et de gestion (COG) de la s\u00e9curit\u00e9 sociale. Le rapport invite \u00e0 \u00ab repenser le premier centim\u00e8tre de l\u2019action publique \u00bb, c\u2019est\u2011\u00e0\u2011dire le moment et les modalit\u00e9s tr\u00e8s concr\u00e8tes de l\u2019accueil et de l\u2019accompagnement, consid\u00e9r\u00e9s comme d\u00e9terminants pour l\u2019acc\u00e8s effectif aux droits sociaux. Deux documents sont mis \u00e0 disposition : une synth\u00e8se avec recommandations et le rapport complet.\u00a0(contenu r\u00e9sum\u00e9 par l’IA)\u200bLire la Suite<\/a><\/p>","protected":false},"excerpt":{"rendered":" L\u2019Inspection g\u00e9n\u00e9rale des affaires sociales (IGAS), par Fad\u00e9la Amara, B\u00e9r\u00e9nice Delpal et Val\u00e9rie Saintoyant, publie un rapport consacr\u00e9 aux accueils sociaux et \u00e0 leur r\u00f4le dans l\u2019acc\u00e8s aux droits sociaux, […]<\/p>\n","protected":false},"author":1,"featured_media":4524,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[249,227],"class_list":["post-17795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-igas","tag-ia"],"_links":{"self":[{"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/posts\/17795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17795"}],"version-history":[{"count":0,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/posts\/17795\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/media\/4524"}],"wp:attachment":[{"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=17795"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=17795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}