{"id":4973,"date":"2026-06-02T09:56:24","date_gmt":"2026-06-02T09:56:24","guid":{"rendered":"https:\/\/veilles-affaires-sociales.fr\/index.php\/2026\/06\/02\/les-francais-rejettent-le-tout-numerique-et-erigent-la-sante-en-urgence-absolue\/"},"modified":"2026-06-04T11:51:55","modified_gmt":"2026-06-04T11:51:55","slug":"les-francais-rejettent-le-tout-numerique-et-erigent-la-sante-en-urgence-absolue","status":"publish","type":"post","link":"https:\/\/veilles-affaires-sociales.fr\/?p=4973","title":{"rendered":"Les Fran\u00e7ais rejettent le tout-num\u00e9rique et \u00e9rigent la sant\u00e9 en urgence absolue"},"content":{"rendered":"
\n

Alors que l\u2019efficacit\u00e9 de l\u2019action publique sera au c\u0153ur du d\u00e9bat pr\u00e9sidentiel de 2027, Acteurs publics s\u2019associe \u00e0 la Casden-Banque Populaire pour lancer un barom\u00e8tre in\u00e9dit sur la relation entre les Fran\u00e7ais et leurs services publics.<\/p>\n

Cette grande enqu\u00eate, r\u00e9alis\u00e9e par l\u2019Ifop, permet de dresser un \u00e9tat des lieux pr\u00e9cis des attentes de nos concitoyens vis-\u00e0-vis de l\u2019administration. Elle met en lumi\u00e8re des constats forts sur l\u2019\u00e9tat de la relation entre l\u2019\u00c9tat et ses usagers.<\/p>\n

Une satisfaction en retrait<\/h3>\n

Le premier enseignement de cette \u00e9tude r\u00e9v\u00e8le une forte exigence citoyenne. Aujourd\u2019hui, seuls 42\u00a0% des Fran\u00e7ais se d\u00e9clarent tout \u00e0 fait ou plut\u00f4t satisfaits du fonctionnement global de nos services publics. \u00c0 l\u2019inverse, 58\u00a0% d\u2019entre eux expriment une insatisfaction<\/p>\n

\"\"<\/p>\n

Cette perception varie toutefois fortement selon les aspects \u00e9valu\u00e9s. Si l\u2019accueil et la courtoisie des agents satisfont 62\u00a0% des sond\u00e9s, la rapidit\u00e9 de traitement des dossiers reste le principal point d\u2019achoppement, avec seulement 31\u00a0% d\u2019opinions favorables.<\/p>\n

\"\"<\/p>\n

Interrog\u00e9s sur les secteurs publics \u00e0 am\u00e9liorer en priorit\u00e9, les Fran\u00e7ais envoient un message tr\u00e8s clair. Le domaine de la sant\u00e9\u00a0\u2013\u00a0incluant l\u2019h\u00f4pital et l\u2019acc\u00e8s aux soins\u00a0\u2013 domine largement, en \u00e9tant cit\u00e9 par 74\u00a0% des r\u00e9pondants. Viennent ensuite, tr\u00e8s loin derri\u00e8re, la justice (44\u00a0%), la s\u00e9curit\u00e9 (43\u00a0%) et l\u2019\u00e9ducation nationale (35\u00a0%). Ces r\u00e9sultats soulignent la cristallisation des inqui\u00e9tudes autour des missions r\u00e9galiennes de l\u2019\u00c9tat.<\/p>\n

\"\"<\/p>\n

Besoin de fiabilit\u00e9 et de contact humain<\/h3>\n

\u00c0 l\u2019heure de la num\u00e9risation des services, les usagers r\u00e9clament de solides garanties et un retour aux fondamentaux. Pour 80\u00a0% d\u2019entre eux, obtenir une r\u00e9ponse fiable et sans erreur constitue la priorit\u00e9 absolue. L\u2019\u00e9quit\u00e9 de traitement et la clart\u00e9 des informations suivent de pr\u00e8s (75\u00a0%). Plus r\u00e9v\u00e9lateur encore, la possibilit\u00e9 de parler facilement \u00e0 un interlocuteur humain est jug\u00e9e prioritaire par 74\u00a0% des Fran\u00e7ais.<\/p>\n

\"\"<\/p>\n

Cette volont\u00e9 se traduit \u00e9galement dans le mod\u00e8le pr\u00e9conis\u00e9 pour l\u2019avenir des d\u00e9marches administratives. Plus de la moiti\u00e9 des sond\u00e9s (51\u00a0%) optent pour l\u2019approche de \u201c\u00a0l\u2019humain d\u2019abord\u00a0\u201d, o\u00f9 le num\u00e9rique est utilis\u00e9 uniquement en compl\u00e9ment. Un tiers (33\u00a0%) souhaite avoir le libre choix entre outils num\u00e9riques et accueil humain. \u00c0 l\u2019oppos\u00e9, le mod\u00e8le du tout-num\u00e9rique par d\u00e9faut ne s\u00e9duit qu\u2019une infime minorit\u00e9 de citoyens (6\u00a0%).<\/p>\n

\"\"<\/p>\n

Ce premier barom\u00e8tre d\u00e9montre que si les Fran\u00e7ais soutiennent la modernisation de leurs services publics, ils en rejettent une vision d\u00e9shumanis\u00e9e et une approche tout-num\u00e9rique.<\/p>\n

\"\"<\/p>\n

\"\"<\/p>\n<\/div>\n

\u200bLire la Suite<\/a>\u200b<\/p>","protected":false},"excerpt":{"rendered":"

Alors que l\u2019efficacit\u00e9 de l\u2019action publique sera au c\u0153ur du d\u00e9bat pr\u00e9sidentiel de 2027, Acteurs publics s\u2019associe \u00e0 la Casden-Banque Populaire pour lancer un barom\u00e8tre in\u00e9dit sur la relation entre […]<\/p>\n","protected":false},"author":4,"featured_media":3904,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[46],"tags":[],"class_list":["post-4973","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nos-veilles"],"_links":{"self":[{"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/posts\/4973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4973"}],"version-history":[{"count":1,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/posts\/4973\/revisions"}],"predecessor-version":[{"id":5433,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/posts\/4973\/revisions\/5433"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=\/wp\/v2\/media\/3904"}],"wp:attachment":[{"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4973"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4973"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/veilles-affaires-sociales.fr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}